Service and Shipping

Shipping

Thank you for ordering at our online store, your jewellery will be sent to you within 4 working days in Switzerland, if in stock. For other countries please check the chart below.

 

Country
Shipping
Terms of Delivery
Returns
Switzerland Free 4 working days Free (Please use the given sticker to return)
Germany/Austria Free 10 working days Use your own parcel service
EU (incl. UK) Free 15 working days Use your own parcel service

 

If the ordered pieces don’t  work out for you, you can return the items within 14 days after delivery date. In Switzerland it is for free, simply put the sticker with the stamp on the envelope and bring it to the next post office. Please make sure to get a tracking number, since we can’t be liable for lost items without a tracking number. 

If you are returning from other countries, please notify us in advance with your tracking number, since it might take a while, so that we know we have to be patient. Also make sure you’ve received a tracking number as  we can’t be liable for any lost items.

 

Refunds

After receiving the items we will refund the amount within 10 days.

If you have any questions please get in touch with us: info@hanakim.ch

Search